Term and Condition


General Explanation

In this website, the term "we" refers to Triv. Altogether, this website is run by Triv. We offer all information, services, and means that are created to be able to receive all notices, policies, terms and conditions that have been mentioned here.

By visiting or purchasing a product from our site, you are directly involved in our services and agree to be bound by the terms and conditions and other additional policies that apply to all users of the website, including traders, sellers, content contributors, or customers.

You are expected to carefully read the terms of service before using or accessing our website. Because you have used or accessed our website, you have agreed to be bound by these terms of service. 

Every newly added feature must be in accordance with the terms of service. You can see the latest version at any time. We have the right to change, change or update every page section. After that, we will upload changes to our website, your job is to check the changes regularly. If your usage is continuous, it means you accept the change.

Terms of Use Triv

There are a number of requirements that users must meet before using Triv, including being old enough and having given permission to each of your dependents who use this website. You may not use Triv for illegal, illegal or violating applicable laws including copyright infringement. You are prohibited from spreading viruses, worms, or destructive code. By using Triv, you must comply with RI Law No.8 of 2010 concerning the Prevention and Eradication of Money Laundering Acts and RI Law No.9 of 2013 concerning the Prevention and Eradication of Criminal Acts on Terrorism Funding. You also agree not to get involved in violating the law and never get wealth from the results of activities prohibited by the RI Violation Act. If this happens, you will be terminated from the service.

General requirements

We have the right to refuse to provide all services to anyone at any time.

Your content can be transferred without using encryption and involves the transmission of various networks, adjusting technical requirements to be able to connect devices or networks. Except information from the Credit Card will always be encrypted when transferring on the network.

Completeness, Actuality, and Accuracy of Information

It is not our responsibility if the information available on this website is incomplete, accurate and current. The content on this website is provided for general information only, and should not be used as a basis for decision makers without consulting more primary, more accurate, and actual sources.

Maybe this website has historical information, which is provided for reference only. We have the right to change the contents of this website at any time, and it is your duty to monitor these changes on our website periodically. other related causes are solely the right of the Triv website.

Price and Service Changes

We have the right to make changes or stop services on our site at any time without notice.

The prices of our products are subject to change without notice.

We cannot be responsible for any price changes, termination of service, or suspension.

We may charge bills, penalty fees, or fees related to the account, undue user behavior and other causes.

Service or Product (If Available)

Our particular Services or Products are available online exclusively through the website. However, this service or product is available in limited quantities and is only for returns and exchanges according to our return policy.

We have the right to limit the amount of each service or product offered. Product descriptions and prices are subject to change without notice. We have the right to stop the product at any time. All products and services will be canceled if carried out in a prohibited place.

We cannot guarantee that every service, product quality, or information purchased will be as you expected or that every error in the service will be corrected.

Account Information and Billing Accuracy

At our sole discretion, we have the right to refuse all orders placed, or limit the number of purchases from each individual or every order. This restriction applies to orders that have been placed by the same customer account, and the same credit card, or the same address. If we cancel the order, we will contact you by email, telephone number or address

You are asked to agree to update your account and other information, including e-mail and credit card number, and provide purchase information and the latest account to complete the transaction and we can contact you if needed.

Feedback, User Comments, and Other Submissions

We are not obliged to monitor, delete or change content at our sole discretion, of course content that is abusive, unlawful, threatening, and defames, libel and pornography cannot be approved in the terms of this service. 

You agree that your comments do not contain material that is unlawful, abusive, obscene, or contains a computer virus that could affect the operation of this website. You agree that your comments will not violate the rights of third parties including copyright, personal rights, or property rights. You must not use fake e-mail or pretend to be someone else because it can make us confused about the source of comments. You are fully responsible for every comment you make.

Personal information

The privacy policy governs the delivery of your personal information

Negligence, error, and inaccuracy

Some information on our site may contain errors, omissions, or inaccuracies related to product descriptions, offers, prices, and availability. We have the right to correct any errors, omissions, and inaccuracies as well as update information and cancel orders if the information on the website is inaccurate.

We are not obliged to change, update or clarify on every website including price information. No date of update applies to the website. All information and services on the website have been modified.

Limitation of Liability and Disclaimer of Warranties

We do not guarantee that you will not be interrupted, secure, or on time using our services. We do not guarantee that information obtained from services is accurate. At any time we may delete this service and cancel the service at any time without notice.

You expressly agree to use the service at your own risk. Services are provided without any representation, condition or guarantee. Including guarantees that can be traded, the suitability of certain objectives, and does not violate the law.

Compensation (Indemnification)

If there is a problem arising from a third party or because of a violation that you made related to the terms of service or documents through references or violations of the law, you agree to compensate, free us and our affiliated companies, licensors, service providers, and also our employees from all forms of claim, including attorney`s fees.

Termination of Service

This service is effective unless terminated by you or us. Obligations and responsibilities of the parties that occur before the date of termination will survive the termination of service for all purposes. You can terminate this service at any time by notifying us that you no longer wish to use our services or site.

If in your consideration or we fail to comply with the terms of service, we can terminate the remaining agreement at any time without notice and you are responsible for all nominal amounts that must be paid to maturity including the termination date.

Entire Agreement

These terms of service or any operational policies and regulations on this site, constitute the entire agreement between you and us that governs the use of services, communications or proposals between you and us.

Waiver of these rights or conditions is not due to our failure to enforce the rights or provisions of the terms of service. If there are still doubts, it cannot be interpreted against the party who designed it.

Applicable law

Each agreement in this separate service provision is governed and interpreted in accordance with Indonesian law.

Changes to Terms of Service

We have the right to update, change or change any part of this service and upload it on our website. You are obliged to monitor and check changes regularly. This means that you accept each of these changes. You can see the latest version at any time on this page.

KYC and AML policies


Based on RI Law No.8 Year 2010, concerning Prevention and Eradication of Money Laundering Crimes, and RI Law No.9 Year 2013 concerning Prevention and Eradication of Criminal Acts on Terrorism Funding.

By using Triv you agree to participate in Triv AML and Triv KYC policies, which may result in actions for our clients such as:

The client`s thorough identification and inspection procedure

The legal requirements that Triv has adopted in connection with the client`s comprehensive identification procedure are as follows:

A thorough inspection procedure in the following cases:

-the number of transactions of 5 million rupiah or more, whether done in one operation or several operations.

- there are allegations of money laundering or terrorism financing.

- there are doubts about the truth and adequacy of client data. 

- there are doubts regarding the source of funds or ownership of a bank account

- when building business relationships

Whole Client Inspection Procedure

The client`s thorough inspection procedure consists of:

Identification and verification of the client`s identity based on information from reliable sources.

Beneficiary identification is based on documents or information received from reliable sources, relating to legal entities that are sufficient to understand the client`s control structure.

Information about the intent and purpose of business relationships.

Monitoring ongoing business relationships throughout the relationship so that transactions are carried out consistently.

Explain the source of your funds used on Triv by sending the form to Triv.

Client Identification Update

To ensure that documents, data or information are maintained, regular records must be reviewed. The client`s thorough inspection procedure must be applied to all clients be they old clients or new clients on the basis of risk sensitive.

Comprehensive Inspection Performance by Third Parties

The main responsibility for meeting the requirements rests with Triv, which depends on third parties.

Procedure for Maintaining Records

The documents that Triv must maintain for use in analysis or investigation of possible money laundering or financing of terrorism are:

Client`s name and address and Copies of official documents such as a passport, KTP, or SIM

Name and address of the opposing party

Form of authority

Account details where funds were paid

The purpose of payment to clients

Business correspondence

Reference copies are required from a period of 10 years after the business relationship ends.

Supporting evidence of a period of at least 10 years after the transaction.